06 Nov 2025: 🎛️ Patient Groups – Bookable Services Controls

Organisations can now control which Bookable Services are available to patients based on the Patient Group they belong to.

This provides greater flexibility and commercial control over service offerings — particularly valuable for EAP providers and hospital treatment centres managing multiple service pathways.

What’s New ✨

🎛️ Bookable Services Configuration at Patient Group Level

Organisations can now:

• 🏷️ Select which Bookable Services are available to each Patient Group

• 🚫 Restrict certain services from being booked by patients in specific groups

• 👥 Tailor service visibility depending on contract type, funding model, or care pathway

This means that service availability is no longer one-size-fits-all — it can now be aligned to how your Organisation operates.

How It Helps 💡

🏢 Ideal for EAP Providers

EAP Organisations often have different service inclusions depending on the employer contract.

Now you can:

• Offer different service types to different business customers

• Control access based on entitlements

• Prevent accidental bookings outside of agreed scope

🏥 Powerful for Hospitals & Treatment Centres

Hospital-based or residential programs can now:

• Limit services based on program stage or treatment stream

• Control outpatient vs inpatient access

• Ensure patients only see services relevant to their care journey

🔒 Stronger Commercial & Operational Control

This feature reduces administrative work, prevents inappropriate bookings, and ensures service visibility aligns with your Organisation’s structure.

This release strengthens how Patient Groups function as a powerful operational and commercial control layer within the platform 🚀