08 Oct 2025: Unverified Patients Screen

We’ve improved patient onboarding visibility with a clearer workflow under Patient Management — introducing a dedicated Unverified Patients screen. 🔎

This update gives Organisations better control over patients who have been created but not yet verified.

✨ What’s New

🔁 Renamed Tab: “Patients Pending” → “Pending Patients”

Under the Patient Management tab:

The existing Patients Pending tab has been renamed to
👉 Pending Patients

This provides clearer and more natural terminology.

🆕 New 2nd-Level Tab: Unverified Patients

A new secondary tab has been added:

👉 Unverified Patients

This screen displays all patients within the Organisation who are currently in an Unverified state.

📋 Unverified Patients Table

The new table includes:

Patient Name
Email
Action Button

Only patients associated with the Organisation and currently marked as Unverified will appear in this list.

⚙️ Action Options

Each patient row includes an Action button with two options:

✅ Verify

Updates the patient state to Verified & Active
Patient becomes fully activated in the system

🗑️ Delete

Clears the patient record and associated email from the database

This allows Organisations to keep their database clean and ensure only legitimate users proceed through onboarding.

💡 How It Helps

🧼 Cleaner Data Management

Over time, Organisations may accumulate:

Duplicate accounts
Test accounts
Incomplete sign-ups
Patients who never completed verification

This screen provides a simple way to manage those records.

⚡ Faster Onboarding Intervention

If a patient is stuck in an unverified state, Team Members can:

Manually verify them
Remove and re-create the account
Quickly troubleshoot onboarding issues

🔎 Greater Administrative Visibility

Separating Pending Patients from Unverified Patients improves clarity around where each patient sits in the onboarding lifecycle.

A practical enhancement that strengthens onboarding workflows and improves administrative control across your Organisation. 💙