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16 Jan 2026: 🎥 Zoom Calls - Allow Guest Users

We’ve introduced the ability for Guest Users to join Zoom video calls — without needing to create a Patient account or log into the platform.

This enhancement allows Organisations to support more flexible and inclusive care scenarios, where additional participants may need to join a session but are not registered users of Wellifiy.

✨ What’s New

🔗 Guest Access to Video Calls

Video calls associated with Appointments can now be joined by:

  • The Patient (as usual)

  • The Clinician (as usual)

  • A Guest participant via shared link

The Guest does not need to:

  • Create a Patient account

  • Log into the platform

  • Download the mobile app

👥 Support for Family & External Participants

This is ideal for scenarios such as:

  • A partner joining a therapy session

  • A parent attending part of an appointment

  • A support person participating in care

  • External collaborators joining when appropriate

📱 Alternative Access for Patients

This feature is also helpful in situations where a Patient:

  • Prefers not to use the mobile app

  • Does not wish to log into the web portal

  • Experiences technical barriers

  • Simply wants a straightforward meeting link

In these cases, the Appointment’s Zoom link can be shared, allowing them to join as a Guest without full platform authentication.

🔐 Secure & Controlled Access

Guest participation is still managed through the existing Zoom meeting structure tied to the Appointment, ensuring:

  • Sessions remain private

  • Access is controlled via the unique meeting link

  • The core Appointment workflow remains unchanged

💡 How It Helps

❤️ More Inclusive & Practical Care

Mental health and allied health care often involves partners, family members, or support people.

This update allows Organisations to facilitate more holistic and collaborative sessions without administrative friction.

⚡ Reduce Friction & Barriers

No need to:

  • Create temporary Patient accounts

  • Manage additional onboarding

  • Troubleshoot login issues for one-off participants

Simply share the meeting link.

🧩 Greater Flexibility in Service Delivery

Organisations can now support:

  • Couples sessions

  • Family sessions

  • Multi-party consultations

  • Case discussions with external stakeholders

  • Patients who prefer not to use the app

All while maintaining structured Appointment workflows within Wellifiy.

This update makes video-based care more flexible, inclusive, and aligned with real-world clinical needs 🎥✨