--- title: 16 Jan 2026: 🎥 Zoom Calls - Allow Guest Users description: Zoom Calls - Allow Guest Users --- [Skip to content](https://support.wellifiy.com/en-au/knowledge-hub/16-jan-2026-zoom-calls-allow-guest-users#main-content) ![Wellifiy Logo Horizontal-1](https://support.wellifiy.com/hs-fs/hubfs/Wellifiy%20Logo%20Horizontal-1.png?width=145&height=51&name=Wellifiy%20Logo%20Horizontal-1.png) Open main navigation Close main navigation How can we help you? - There are no suggestions because the search field is empty. 1. [Wellifiy Knowledge Hub](https://support.wellifiy.com/en-au/knowledge-hub?hsLang=en-au) 2. [Product Release Notes](https://support.wellifiy.com/en-au/knowledge-hub/product-release-notes?hsLang=en-au) 3. [January 2026](https://support.wellifiy.com/en-au/knowledge-hub/product-release-notes?hsLang=en-au#january-2026) # 16 Jan 2026: 🎥 Zoom Calls - Allow Guest Users We’ve introduced the ability for **Guest Users to join Zoom video calls** — without needing to create a Patient account or log into the platform. This enhancement allows Organisations to support more flexible and inclusive care scenarios, where additional participants may need to join a session but are not registered users of Wellifiy. --- ### ✨ What’s New #### 🔗 Guest Access to Video Calls Video calls associated with Appointments can now be joined by: - The Patient (as usual) - The Clinician (as usual) - **A Guest participant via shared link** The Guest does **not** need to: - Create a Patient account - Log into the platform - Download the mobile app --- #### 👥 Support for Family & External Participants This is ideal for scenarios such as: - A partner joining a therapy session - A parent attending part of an appointment - A support person participating in care - External collaborators joining when appropriate --- #### 📱 Alternative Access for Patients This feature is also helpful in situations where a Patient: - Prefers not to use the mobile app - Does not wish to log into the web portal - Experiences technical barriers - Simply wants a straightforward meeting link In these cases, the Appointment’s Zoom link can be shared, allowing them to join as a Guest without full platform authentication. --- #### 🔐 Secure & Controlled Access Guest participation is still managed through the existing Zoom meeting structure tied to the Appointment, ensuring: - Sessions remain private - Access is controlled via the unique meeting link - The core Appointment workflow remains unchanged --- ### 💡 How It Helps #### ❤️ More Inclusive & Practical Care Mental health and allied health care often involves partners, family members, or support people. This update allows Organisations to facilitate more holistic and collaborative sessions without administrative friction. --- #### ⚡ Reduce Friction & Barriers No need to: - Create temporary Patient accounts - Manage additional onboarding - Troubleshoot login issues for one-off participants Simply share the meeting link. --- #### 🧩 Greater Flexibility in Service Delivery Organisations can now support: - Couples sessions - Family sessions - Multi-party consultations - Case discussions with external stakeholders - Patients who prefer not to use the app All while maintaining structured Appointment workflows within Wellifiy. --- This update makes video-based care more flexible, inclusive, and aligned with real-world clinical needs 🎥✨ - [General](https://support.wellifiy.com/en-au/knowledge-hub/general?hsLang=en-au) - [Product Release Notes](https://support.wellifiy.com/en-au/knowledge-hub/product-release-notes?hsLang=en-au#main-content) - [January 2026](https://support.wellifiy.com/en-au/knowledge-hub/product-release-notes?hsLang=en-au#january-2026) - [December 2025](https://support.wellifiy.com/en-au/knowledge-hub/product-release-notes?hsLang=en-au#december-2025) - [November 2025](https://support.wellifiy.com/en-au/knowledge-hub/product-release-notes?hsLang=en-au#november-2025) - [October 2025](https://support.wellifiy.com/en-au/knowledge-hub/product-release-notes?hsLang=en-au#october-2025) - [September 2025](https://support.wellifiy.com/en-au/knowledge-hub/product-release-notes?hsLang=en-au#september-2025) - [August 2025](https://support.wellifiy.com/en-au/knowledge-hub/product-release-notes?hsLang=en-au#august-2025) - [July 2025](https://support.wellifiy.com/en-au/knowledge-hub/product-release-notes?hsLang=en-au#july-2025) - [Getting Started](https://support.wellifiy.com/en-au/knowledge-hub/getting-started?hsLang=en-au) - [Appointments & Booking](https://support.wellifiy.com/en-au/knowledge-hub/appointments-booking?hsLang=en-au) - [Patient Groups](https://support.wellifiy.com/en-au/knowledge-hub/patient-groups?hsLang=en-au) - [Forms, Assessments, & Docs](https://support.wellifiy.com/en-au/knowledge-hub/forms-assessments-docs?hsLang=en-au) - [Group Programs](https://support.wellifiy.com/en-au/knowledge-hub/group-programs?hsLang=en-au) - [Case Notes](https://support.wellifiy.com/en-au/knowledge-hub/case-notes?hsLang=en-au) - [Messaging](https://support.wellifiy.com/en-au/knowledge-hub/messaging?hsLang=en-au) - [Billing & Payments](https://support.wellifiy.com/en-au/knowledge-hub/billing-payments?hsLang=en-au) - [Content Management](https://support.wellifiy.com/en-au/knowledge-hub/content-management?hsLang=en-au) - [Patient Journeys](https://support.wellifiy.com/en-au/knowledge-hub/patient-journeys?hsLang=en-au) - [Activities & Check-Ins](https://support.wellifiy.com/en-au/knowledge-hub/activities-check-ins?hsLang=en-au) - [Troubleshooting](https://support.wellifiy.com/en-au/knowledge-hub/troubleshooting?hsLang=en-au) - [Contact Us](https://support.wellifiy.com/en-au/knowledge-hub/contact-us?hsLang=en-au) [![Wellifiy Logo Horizontal](https://support.wellifiy.com/hs-fs/hubfs/Wellifiy%20Logo%20Horizontal.png?width=145&height=51&name=Wellifiy%20Logo%20Horizontal.png "Wellifiy Logo Horizontal")](https://support.wellifiy.com/?hsLang=en-au) [mailto:hello@wellifiy.com](mailto:hello@wellifiy.com) Copyright © 2025,