18 Jan 2026: 🔔 Real-Time Unread Notification Count

We’ve introduced real-time unread notification counts across the Mobile App and Patient Web Portal.

Patients will now see a live-updating number badge that reflects how many unread notifications they have — improving visibility, responsiveness, and engagement.

✨ What’s New

🔢 Live Unread Badge Count

Unread notifications now display as a number badge in:

• 📱 Mobile App

• 💻 Patient Web Portal

The count updates in real time as:

• New notifications are received

• Notifications are opened

• Notifications are marked as read

📬 Clear Visual Indicator

The notification badge makes it immediately obvious when there is something new requiring attention — reducing the chance of missed updates.

💡 How It Helps

👀 Increase Visibility of Important Updates

Patients are more likely to notice:

• Appointment reminders

• Messages

• Program updates

• New content releases

• Forms or assessments

📈 Improve Engagement

A visible unread count creates a subtle but effective behavioural prompt to check updates and stay engaged with care.

🧠 Reduce Missed Communications

By making unread items highly visible, Organisations can feel more confident that key communications are being seen and actioned.

This update strengthens real-time engagement and ensures patients stay connected to their care journey 🔔✨