April 2026 – Product Updates
A roundup of the customer-facing updates that went live across the Staff Portal, Patient App and Patient Web Portal in April.
1 Apr 2026: 🏷️ Custom Terms – Patient Group Now Customisable
Organisations can now rename Patient Group to match their own language, joining patient and clinician as customisable terms. A follow-up improvement also tightened how the term switcher catches every instance of “patient”. A full guide to Custom Terms will follow.
What's New ✨
🏷️ Rename Patient Group
- Patient Group can now be set as a Custom Term per Organisation
- Sits alongside the existing patient and clinician Custom Terms
How It Helps 💡
🗣️ Speak Your Organisation's Language
Organisations that think in terms of businesses, employees, clients, members or participants can now align the Patient Group label too.
✅ Consistent Everywhere
The chosen term flows through the Staff Portal and Patient App.
3 Apr 2026: 🤖 Patient App – AI Bot Toggle
Organisations can now switch the patient-facing AI bot on or off from the Patient App configuration. Part of our growing patient AI capability, with a full guide to follow.
What's New ✨
🤖 Control the AI Bot
- A new toggle in Patient App configuration turns the AI bot on or off
- Off by default until you enable it
How It Helps 💡
⚙️ You Decide
Each Organisation chooses whether patients see the AI bot.
🎯 Roll Out at Your Pace
Switch it on for the groups you want, when you're ready.
3 Apr 2026: 🔗 Integrations – Magic Links for Third-Party Platform Login
Wellifiy can now generate magic links inside the app that log a patient straight into a connected third-party platform, without a separate sign-in.
What's New ✨
🔗 One-Tap Access to Connected Platforms
- Wellifiy passes a secure, signed token to a connected third-party platform
- Patients move from the app into the external platform already logged in
How It Helps 💡
🤝 Fewer Barriers for Patients
Removing a separate login makes patients more likely to use the connected service.
🔒 Secure by Design
Access is granted through a signed token rather than shared credentials.
10 Apr 2026: 📇 Patient Groups – Contact Info at Group Level
Contact details can now be set at the Patient Group level, so different groups can show different contact information.
What's New ✨
📇 Group-Level Contact Details
- Set phone and email per Patient Group
- Patients see the contact details for their own group
How It Helps 💡
🎯 Right Details for Each Cohort
Organisations running multiple programs can give each group its own point of contact.
🤝 Less Confusion for Patients
Patients reach the correct team for their program.
13 Apr 2026: 🔢 Quotas – Booking Allowances (v1)
Introducing Quotas – a way to set how many sessions or bookings are allowed, with the platform keeping count. A full guide to Quotas will follow.
What's New ✨
🔢 Set and Track Allowances
- Define booking allowances and let Wellifiy track usage against them
- This is the first version, with more controls to follow
How It Helps 💡
📊 Stay Within Funding or Program Limits
Quotas help keep bookings within the limits set by funding bodies or program rules.
⚙️ Less Manual Tracking
The platform counts usage so your team doesn't have to.
13 Apr 2026: 🔔 My Profile – Email Notification Preferences
Team Members can now choose which email notifications they receive from a new Notifications section in My Profile.
What's New ✨
🔔 Per-Type Email Toggles
- Toggle emails for messages, appointments, assessment submissions and patient activities
- In-app notifications continue regardless of email settings
How It Helps 💡
🎯 Control Your Inbox
Each Team Member tailors which emails they receive, cutting down on noise.
🙌 Personal to You
Preferences are per Team Member and don't affect anyone else.
25 Apr 2026: 🔒 Team Members – Patient Group Access on the Record
You can now manage a Team Member's Patient Group access directly from their record, without opening each Patient Group separately. The older path through each group's Bookable Providers tab still works too. See the Team Members Overview guide for the full walkthrough.
What's New ✨
🔒 Patient Groups (Access) Tab
- Search for any Patient Group by name
- Tick one or more groups to grant access in a single action
- See existing access at a glance and remove it from the row's action menu
How It Helps 💡
⚡ Faster Onboarding
Grant a new Team Member access to every relevant Patient Group from one screen.
🧩 Flexible Workflows
Work from the Team Member or from the Patient Group, whichever suits the task.
25 Apr 2026: 📅 Team Members – Bookable Patient Groups on the Record
You can now set which Patient Groups a Team Member is bookable for directly from their record, across multiple groups in one action.
What's New ✨
📅 Patient Groups (Booking) Tab
- Search the full list of Patient Groups
- Tick one or more groups to make the Team Member bookable in a single save
- Review booking-scoped groups and remove them from the row's action menu
How It Helps 💡
⚡ One-Pass Setup
Configure a provider who's bookable across several groups in a single action.
🎯 Clear Separation From Access
Booking scope and access scope have their own tabs, so it's clear which you're updating.
25 Apr 2026: 🧾 Team Members – Bookable Services on the Record
Assigning Services to a Team Member is now a dedicated tab on their record, rather than a trip into Booking Management.
What's New ✨
🧾 Bookable Services Tab
- Add one or more Services via the search-and-tick picker
- See each Service's added date and whether Auto Add Video Call is on
- Remove a Service from the row's action menu
How It Helps 💡
⚡ Fewer Clicks to Configure
Services, access and availability all live on the Team Member record now.
🔁 Easier Updates
Adjust bookable Services from the same record you use for everything else about them.
25 Apr 2026: ⏰ Team Members – Availability & Unavailability on the Record
Weekly working hours and unavailability blocks are now managed on the Team Member record, alongside Profile, Patient Groups and Bookable Services.
What's New ✨
⏰ Availability / Unavailability Tab
- Set weekly working hours, Monday to Sunday, in the Team Member's timezone
- Add unavailability blocks outside the weekly pattern, with an optional repeat
How It Helps 💡
🧩 All Setup in One Place
Complete the full Team Member setup, including hours and planned leave, without changing screens.
📅 Easier to Keep Accurate
With availability next to Services and groups, it's quicker to keep the whole picture in sync.
💡 Want more detail? Search the Knowledge Hub for in-depth guides on any of the features above, or ask the AI support bot for a quick answer.