Calendar Sync Troubleshooting

If your availability in Wellifiy doesn’t look right or your external calendar isn’t showing patient bookings, here are a few things to check.

🔍 Common Issues & Fixes

1. External events not blocking availability

Symptoms: A meeting in your Outlook/Gmail calendar isn’t showing as unavailable in Wellifiy.

Check:

• Is the event in your primary calendar?
  ➤ Only events in your primary Outlook or Gmail calendar are synced. Shared calendars or subscribed calendars (e.g. public holidays, team calendars) aren’t supported.

• Is it a true calendar event?
  ➤ Some events (like flight confirmations or hotel bookings) may appear in your Gmail calendar but are actually calendar overlays — not real events — and won’t sync.

• Is the calendar sync still active?
  ➤ Go to My Settings → Calendar Sync and check that the sync is still connected.

2. Patient bookings not showing in external calendar

Symptoms: A patient books an appointment, but it doesn’t appear in your Outlook or Gmail calendar.

Check:

• Was the sync set up before the appointment was booked?
  ➤ Syncing starts from the point of setup — past bookings won’t retroactively appear in your external calendar.

• Are you checking the correct calendar view?
  ➤ Patient bookings will be added to your primary calendar using the same email address you connected.

3. Time slot shows available too soon after an external event

Symptoms: You have a meeting until 12:50 PM, and Wellifiy shows your next availability as 12:50 PM.

Explanation:
Wellifiy doesn't add buffer time to external calendar events. If you need buffer time, adjust your external event to end later (e.g. 1:00 PM) to control when your next availability appears.

🔄 Re-Syncing Your Calendar

If things still don’t look right:

1. Go to My Settings → Calendar Sync

2. Disconnect the sync

3. Reconnect it using your Outlook or Gmail address

This will refresh the sync and may resolve missed updates.

💬 Need Help?

Still stuck? Cont reach out to our support team for assistance.