Display Names & Avatars in Messaging

Patients can personalise how they appear in messaging by updating their display name and avatar (profile picture). This is especially useful in Group Channels, where patients may wish to maintain some privacy or anonymity.

📝 How Patients Update Their Display Name & Avatar

1. Open the Message Centre in the mobile app or web portal.

2. Tap the Profile tab inside the Message Centre.

3. Click Edit.

4. Update your:

   • Display Name – the name that appears to other participants.

   • Avatar Image – upload or change your profile picture.

5. Click Save to confirm changes.

📸 Screenshot: Message Centre profile tab with Edit option

👀 What Others See

• In Group Channels:

  • Patients see each other’s display names and avatars.

  • This allows for nicknames or anonymised names if preferred.

• For Team Members:

  • Clinicians always see both the real patient name and the chosen display name.

📌 Key Points

• Patients can change their display name and avatar anytime from the Message Centre profile tab.

• 👥 Useful for privacy in Group Channels (e.g., choosing a nickname).

• 👩‍⚕️ Team Members always see the real patient name alongside the display name.

• Updates apply across all active channels the patient is part of.