Group Channels

Group Channels allow Team Members to set up shared communication spaces that include multiple patients and Team Members. They’re useful for group therapy, support programs, or program updates.

⚠️ Important: Only Team Members with Messaging Management Permission in their role can create Group Channels.

👥 What are Group Channels?

• A shared channel that can include multiple patients and Team Members.

• Visible in the Message Centre for Team Members.

• Visible in the mobile app and Patient Web Portal for patients added to the group.

• Flexible: Team Members can add or remove participants as needed.

🛠️ Creating a Group Channel

1. In the Clinical Portal, go to the Message Centre.

2. Scroll to the Group Channels section.

3. Click the ➕ button.

4. Add the patients and Team Members you’d like to include.

5. Click Create.

6. ✅ The channel is now active and appears in:

   • The Message Centre for all Team Members added.

   • The mobile app and Patient Web Portal for all patients added.

➕ Adding or Removing Participants

• Add participants: Click the Action menu (•••) → Edit → + Patient or + Clinician.

• Remove participants: From the same edit screen, deselect or remove the participant.

• Changes take effect immediately for everyone in the channel.

📌 Key Points

• Only Team Members with Messaging Management Permission can create Group Channels.

• 👥 Multiple patients and Team Members can be added.

• ✅ Channels automatically appear in the Message Centre and patient-facing apps.

• ✨ Team Members can add or remove participants at any time.