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Messaging Overview

The Messaging feature in Wellifiy provides a secure and convenient way for patients and Team Members to communicate directly within the platform. It brings all conversations into one place, connected to the patient profile where relevant, and reduces reliance on external apps, emails, or SMS.

 

 

 

✨ Key Benefits

  • 🔒 Secure & compliant – all conversations are logged and encrypted.

  • 👩‍⚕️ Care coordination – Team Members can collaborate internally or with patients.

  • 📲 Accessible everywhere – available in the Clinical Portal, Patient Mobile App, and Patient Web Portal.

  • 🗂️ Organised communication – channels can be archived to keep workspaces tidy.

💬 Types of Channels

  • Patient Channels – one patient + many Team Members; activated from the patient profile.

  • Staff Channels – Team Member-only, linked to a patient; for internal coordination.

  • Group Channels – multiple patients and Team Members; requires Messaging Management permission to create.

  • DMs (Direct Messages) – for communication between Team Members, not tied to a specific patient.

    • Start a DM by opening the DMs section → clicking the ➕ button → selecting one or more Team Members.

    • Creates a private channel visible only to the selected Team Members.

👩‍⚕️ Messaging Management Permissions

Some actions are only available to Team Members with the Messaging Management Permission:

  • ➕ Create Group Channels.

  • ✏️ Edit or delete messages sent by patients or other Team Members.

  • 🗂️ Manage participants in Group Channels (add/remove patients or Team Members).

📸 Supported Content & Interactions

Messaging channels support a rich set of communication features:

  • 🖼️ Share images, videos, and web links directly in chat.

  • 👍 Like posts to acknowledge messages.

  • 😀 Use emoji reactions to respond quickly.

  • 🧵 Create threaded replies to keep conversations organised.

🔔 Notifications

  • Team Members – badge alerts in the Clinical Portal + unread message emails (configurable in My Profile).

  • Patients – push notifications and unread message emails (configurable in the mobile app or by staff).

  • Notifications only apply to active channels (not archived ones).

🎭 Display Names & Avatars

  • Patients can edit their display name and avatar from the Message Centre profile tab.

  • Useful in Group Channels for privacy and anonymity.

  • Clinicians always see the patient’s real name alongside the display name.

📦 Archiving & Leaving Channels

  • Archiving: hides channels from the active list and pauses notifications. Channels can be unarchived anytime.

  • Leaving: Team Members can leave channels, but there must always be at least one Team Member remaining.