--- title: Multi-Language Support in the Patient App description: Multi-Language Support in the Patient App --- [Skip to content](https://support.wellifiy.com/en-au/knowledge-hub/multi-language-support-in-the-patient-app#main-content) ![Wellifiy Logo Horizontal-1](https://support.wellifiy.com/hs-fs/hubfs/Wellifiy%20Logo%20Horizontal-1.png?width=145&height=51&name=Wellifiy%20Logo%20Horizontal-1.png) Open main navigation Close main navigation How can we help you? - There are no suggestions because the search field is empty. 1. [Wellifiy Knowledge Hub](https://support.wellifiy.com/en-au/knowledge-hub?hsLang=en-au) 2. [General](https://support.wellifiy.com/en-au/knowledge-hub/general?hsLang=en-au) # Multi-Language Support in the Patient App Patients can now choose the language they see the **Patient App** in, selecting from the set of languages your Organisation has enabled. This article covers which languages are available, how a patient changes theirs, and which parts of the app do and don't follow that change. --- #### 🌐 Languages Available - English - Portuguese - Spanish - German - French Wellifiy currently supports languages that read left to right. Right-to-left languages are not supported yet and will be made available in the near future. Language selection is available in the **Patient App** (iOS and Android) only. --- #### 💬 Enabling Languages for Your Organisation Available languages are configured by our team for your Organisation, so there's nothing to switch on in the Staff Portal. Language availability is tied to your plan and additional charges may apply. To discuss which languages you'd like enabled, email **[support@wellifiy.com](mailto:support@wellifiy.com)**. --- #### 📱 How a Patient Changes Their Language 1. Open the side menu using the burger icon at the top right of the home screen 2. Tap **My Settings** 3. Tap **Language** and choose from the list The app updates straight away. Each patient's selection applies to their own account only, and isn't visible to Team Members in the Staff Portal. --- #### 🖥️ The Patient Web Portal and Staff Portal Language selection applies to the Patient App only. There is no language switch in the **Patient Web Portal** or the **Staff Portal**. Both of those are web-based, so patients and Team Members can continue using a Chrome translation extension where they need one. This release doesn't change that. --- #### 🧩 What Changes and What Doesn't When a patient changes their language, the text built into the app translates. That covers almost everything they see: navigation, buttons, field labels, screen headings, and system wording. Text stored in the back end stays in the language it was entered in, because only one version of that text exists. The main places patients notice this: - **Daily Reading**, **Daily Quotes**, **Check-Ins** and **Gratitude Journal** prompts - Provider profiles, including bios, Specialities / Areas of Interest, and any Custom Fields - Content Module titles, descriptions, and the content itself - Forms and Assessments - Emails sent by the platform --- #### 🛠 Options for Back-End Content You have three ways to handle this, and most Organisations use a combination. --- ### 🚫 **Turn the Module Off** If you can't supply content in a patient's language, switch the module off so they don't encounter it in another language at all. **Daily Reading**, **Daily Quotes** and the **Gratitude Journal** can each be turned off. To set this for a whole group, go to **Patient Management → Patient Groups**, open the group, then open the **Patient App Configuration** tab and switch the module off. The change applies to every patient in that group. For a single patient, use the Patient App configuration widget on their patient profile. --- ### 🔤 **Enter Two Languages in the Same Field** Where a field is free text, you can enter both languages one after the other with a divider between them. A daily quote can carry the English and the Spanish version together, and a provider bio can do the same. Every patient sees both and reads the one they understand. This works well for daily quotes and readings, provider bios, and Content Module titles and descriptions. One thing to watch: your Specialities / Areas of Interest list is Organisation-wide, so anything you change there appears for every Patient Group, not just the one you had in mind. --- ### 👥 **Use a Separate Patient Group for Each Language** If your patients are already grouped by language, or could be, this is the cleanest approach. Set up a Patient Group per language, then: - Make only the providers who speak that language Bookable in the group, and enter their profile details in that language - Assign the Content Modules written in that language, with titles and descriptions to match - Turn off any modules you can't supply in that language A patient belongs to one Patient Group at a time, so everything they see follows the group they're in. --- #### 📋 Forms and Assessments Forms and Assessments are served from the back end, so an English Form reaches the patient in English whatever language their app is set to. - For **Forms** you've built yourself, create an alternate-language version and send that one to the patients who need it - For **Assessments**, email **[support@wellifiy.com](mailto:support@wellifiy.com)** and our team can translate an instrument and make it available as another language version --- #### ✉️ Emails The standard emails the platform sends are written in English, whatever language a patient has chosen in the app. If your Organisation has **Email Customisation** enabled, you can replace the wording of the appointment emails patients receive (booking confirmed, reminder, rescheduled, and cancelled) with your own, set per Patient Group. If you're segmenting patients by language, each group's appointment emails can go out in that group's language; in mixed groups you can run dual-language email content, the same way as the app content above. See [System Email Content Customisation](https://support.wellifiy.com/en-au/knowledge-hub/system-email-content-customisation?hsLang=en-au) for the setup and the ready-made templates. Other platform emails aren't customisable yet and are sent in English. --- #### 💡 Best Practices - Decide early whether you'll separate patients by language into their own Patient Groups or run dual-language content in shared groups. Most of your other configuration follows from that one call - Where you can't supply **Daily Reading**, **Daily Quotes** or **Gratitude Journal** content in a patient's language, turn those modules off for their group rather than leaving them in English - Keep dual-language entries in a consistent order so patients learn where to look - Review provider bios and Content Module descriptions before you enable a new language, since those are the two places patients notice untranslated text first - Mention **My Settings → Language** during patient onboarding so patients know the option is there --- Next step: ➡️ *Email [support@wellifiy.com](mailto:support@wellifiy.com) to discuss which languages you'd like enabled for your Organisation.* - [General](https://support.wellifiy.com/en-au/knowledge-hub/general?hsLang=en-au) - [Product Release Notes](https://support.wellifiy.com/en-au/knowledge-hub/product-release-notes?hsLang=en-au#main-content) - [January 2026](https://support.wellifiy.com/en-au/knowledge-hub/product-release-notes?hsLang=en-au#january-2026) - [December 2025](https://support.wellifiy.com/en-au/knowledge-hub/product-release-notes?hsLang=en-au#december-2025) - [November 2025](https://support.wellifiy.com/en-au/knowledge-hub/product-release-notes?hsLang=en-au#november-2025) - [October 2025](https://support.wellifiy.com/en-au/knowledge-hub/product-release-notes?hsLang=en-au#october-2025) - [September 2025](https://support.wellifiy.com/en-au/knowledge-hub/product-release-notes?hsLang=en-au#september-2025) - [August 2025](https://support.wellifiy.com/en-au/knowledge-hub/product-release-notes?hsLang=en-au#august-2025) - [July 2025](https://support.wellifiy.com/en-au/knowledge-hub/product-release-notes?hsLang=en-au#july-2025) - [Getting Started](https://support.wellifiy.com/en-au/knowledge-hub/getting-started?hsLang=en-au) - [Appointments & Booking](https://support.wellifiy.com/en-au/knowledge-hub/appointments-booking?hsLang=en-au) - [Patient Groups](https://support.wellifiy.com/en-au/knowledge-hub/patient-groups?hsLang=en-au) - [Forms, Assessments, & Docs](https://support.wellifiy.com/en-au/knowledge-hub/forms-assessments-docs?hsLang=en-au) - [Group Programs](https://support.wellifiy.com/en-au/knowledge-hub/group-programs?hsLang=en-au) - [Case Notes](https://support.wellifiy.com/en-au/knowledge-hub/case-notes?hsLang=en-au) - [Messaging](https://support.wellifiy.com/en-au/knowledge-hub/messaging?hsLang=en-au) - [Billing & Payments](https://support.wellifiy.com/en-au/knowledge-hub/billing-payments?hsLang=en-au) - [Content Management](https://support.wellifiy.com/en-au/knowledge-hub/content-management?hsLang=en-au) - [Patient Journeys](https://support.wellifiy.com/en-au/knowledge-hub/patient-journeys?hsLang=en-au) - [Activities & Check-Ins](https://support.wellifiy.com/en-au/knowledge-hub/activities-check-ins?hsLang=en-au) - [Troubleshooting](https://support.wellifiy.com/en-au/knowledge-hub/troubleshooting?hsLang=en-au) - [Contact Us](https://support.wellifiy.com/en-au/knowledge-hub/contact-us?hsLang=en-au) [![Wellifiy Logo Horizontal](https://support.wellifiy.com/hs-fs/hubfs/Wellifiy%20Logo%20Horizontal.png?width=145&height=51&name=Wellifiy%20Logo%20Horizontal.png "Wellifiy Logo Horizontal")](https://support.wellifiy.com/?hsLang=en-au) [mailto:hello@wellifiy.com](mailto:hello@wellifiy.com) Copyright © 2025,