Notifications in Messaging

Notifications help ensure no important messages are missed. Team Members and patients receive alerts when new messages arrive - but only for active (non-archived) channels.

👩‍⚕️ Notifications for Team Members

🔔 A badge icon appears on the Messages icon (top right of the Clinical Portal) when there are new messages in your active channels.
📧 If a message remains unread for more than 5 minutes, an unread message email is sent to your email address.
✨ You can turn off these unread message emails at any time.

How to disable unread message emails:

In the Clinical Portal, click on My Profile.
Scroll down to the Notification Settings section.
Toggle Unread Message Emails → Off.
✅ You will no longer receive unread message emails.

📱 Notifications for Patients

📲 Patients receive a push notification on their mobile device when a new message is received.
📧 If the message is unread for more than 5 minutes, the patient will also get an email notification.
Patients can configure which type of notifications they prefer (push, email, or both).

How patients can configure notifications in the app:

Open the Mobile App.
Go to Settings → Notifications.
Choose preferences for Messaging Notifications:
- Keep push on, turn email off
- Keep email on, turn push off
- Or disable both

👩‍⚕️ Team Member Control of Patient Notifications

Team Members can also manage patient notification preferences directly:

Open the Patient Profile in the Clinical Portal.
Click Manage Notification Settings.
Adjust the patient’s Email and Push notification settings for messaging.
✅ By default, both are turned on — but they can be turned off if the patient requests it.

📌 Key Points

Notifications only trigger for active channels — archived channels do not send alerts.
Team Members: badge alerts + unread email (configurable in My Profile).
Patients: push + unread email (configurable in app or by staff).
⚙️ Both Team Members and patients can adjust settings to suit their needs.