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Notifications in Messaging

Notifications help ensure no important messages are missed. Team Members and patients receive alerts when new messages arrive — but only for active (non-archived) channels.

👩‍⚕️ Notifications for Team Members

  • 🔔 A badge appears on the Messages icon (top right of the Staff Portal) when there are new messages in your active channels. In-app alerts are always on.
  • 📧 If a message remains unread for more than 5 minutes, an unread message email is sent to your email address.

You can turn message emails off at any time:

  1. In the Staff Portal, open My Profile and click Edit
  2. Scroll down to the Notifications section
  3. Toggle Message Notifications off
  4. Click Save

✅ You'll no longer receive message emails. Your other email notification types are controlled in the same place — see Managing Your Notification Preferences.

📱 Notifications for Patients

  • 📲 Patients receive a push notification on their device when a new message arrives
  • 📧 If the message is unread for more than 5 minutes, the patient also gets an email notification

Patients can configure which types of notifications they prefer (push, email, or both) in the Patient App or Patient Web Portal:

  • Tap the Notification icon in the footer menu, then the Settings icon (top right), or
  • Go to the side menu → My Settings → Notification Settings

From there they can keep push on and turn email off, keep email on and turn push off, or disable both.

👩‍⚕️ Team Member Control of Patient Notifications

Team Members can also manage a patient's notification preferences directly:

  1. Open the patient's profile in the Staff Portal
  2. Click Manage Notification Settings
  3. Adjust the patient's Email and Push notification settings for messaging

✅ By default, both are turned on — but they can be turned off if the patient requests it.

📌 Key Points

  • Notifications only trigger for active channels — archived channels do not send alerts
  • Team Members: badge alerts always on; message emails configurable via My Profile → Edit → Notifications
  • Patients: push + unread email, configurable in the app or by staff