Patient Channels & Staff Channels

Patient and Staff Channels allow secure, real-time communication linked directly to a patient’s profile. These channels need to be activated by a Team Member before they can be used.

💬 Patient Channels

A direct channel linked to one patient.
👥 Multiple Team Members can join, making it one patient-to-many staff.
Allows the patient to message their care team in one place.
🚫 Patients cannot remove themselves from this channel.

👩‍⚕️ Staff Channels

A Team Member-only channel linked to the patient.
🔒 Used for internal communication and coordination.
👀 Not visible to the patient.
Multiple Team Members can participate.

⚡ How to Activate Messaging Channels

When a patient account is created, channels are not automatically active. A Team Member must activate them:

Open the Patient Profile in the Clinical Portal.
Go to the Communication tab → Message Centre.
You’ll see two options:
- Patient Channel → button shows Activate Patient Messaging
- Staff Channel → button shows Activate Staff Messaging
Click the button for the channel you want to create.
✅ The channel will now appear in the creator’s Message Centre channel list.

👥 Adding or Joining Team Members

Once a channel is active, there are two ways to bring in more Team Members:

Option 1: Add from inside the channel
1. In the Message Centre, find the channel.
2. Click the Action menu (•••) → Edit.
3. Select + Clinician to add additional Team Members.
Option 2: Join from the patient profile
1. Go to the patient’s profile → Communication tab → Messaging.
2. Since the channel is already active, the button will now say Join Channel (instead of “Activate”).
3. Click it → the channel is added to your Message Centre list.

📌 Key Points

Both Patient and Staff Channels follow the same activation process.
🔒 Staff Channels are private to Team Members only.
👥 Patient Channels = one patient + many Team Members.
✨ Other Team Members can join an existing channel at any time.
🗂️ All messages are securely logged and compliant.