Still Need Help? Contact Our Support Team

If your issue isn’t resolved by the Knowledge Base or Joy our Chatbot, please contact our Customer Support Team directly via email.

📧 Email us at: support@wellifiy.com

📝 What to Include in Your Ticket

To help us investigate and resolve your issue as quickly as possible, please include the following:

• A clear summary of the issue

• The steps you took leading up to the problem

• The screen or feature involved (e.g. Forms, Appointments, Group Programs)

• Your Organisation name

• The device type (e.g. desktop, mobile), operating system, browser, and browser version

• Any relevant Team Member or Patient name

• Screenshots, Screen Recordings, or error messages (if available)

🛡️ Important Notes

• Team Members must contact us from their official work email address. We’re unable to respond to staff support requests sent from personal or non-organisation email accounts.

• Our support team will triage and respond to your ticket in line with the SLAs in place with your organisation.

👤 If the Issue Involves a Patient

If your support request relates to an issue a patient has reported experiencing while using the Patient mobile app or web portal, please ask the patient to contact us directly at support@wellifiy.com. This allows our team to troubleshoot the issue securely and efficiently with the patient, and gather any device-specific or other details we may need.