--- title: Troubleshooting | Wellifiy Knowledge Hub description: Find quick fixes and step-by-step help for common issues. --- [Skip to content](https://support.wellifiy.com/en-au/knowledge-hub/troubleshooting#main-content) ![Wellifiy Logo Horizontal-1](https://support.wellifiy.com/hs-fs/hubfs/Wellifiy%20Logo%20Horizontal-1.png?width=145&height=51&name=Wellifiy%20Logo%20Horizontal-1.png) Open main navigation Close main navigation How can we help you? - There are no suggestions because the search field is empty. 1. [Wellifiy Knowledge Hub](https://support.wellifiy.com/en-au/knowledge-hub) 2. [Troubleshooting](https://support.wellifiy.com/en-au/knowledge-hub/troubleshooting) # Troubleshooting Find quick fixes and step-by-step help for common issues. - [Calendar Sync Troubleshooting](https://support.wellifiy.com/en-au/knowledge-hub/calendar-sync-troubleshooting) - [Can’t See a Feature or Patient? It Might Be a Permissions Issue](https://support.wellifiy.com/en-au/knowledge-hub/cant-see-a-feature-or-patient-it-might-be-a-permissions-issue) - [What To Do When Your Patients Have Trouble Logging In](https://support.wellifiy.com/en-au/knowledge-hub/resolving-patient-log-in-issues) - [Staff Portal Troubleshooting Tips](https://support.wellifiy.com/en-au/knowledge-hub/staff-portal-troubleshooting-tips) - [Patient Mobile App & Web Portal Troubleshooting Tips](https://support.wellifiy.com/en-au/knowledge-hub/patient-mobile-app-troubleshooting-tips) - [Team Member unable to log in to the Staff Portal](https://support.wellifiy.com/en-au/knowledge-hub/team-member-unable-to-log-in-to-the-staff-portal) - [Issues Joining a Video Call (Staff Portal)](https://support.wellifiy.com/en-au/knowledge-hub/issues-joining-a-video-call-staff-portal) See less ▼ - [General](https://support.wellifiy.com/en-au/knowledge-hub/general) - [Product Release Notes](https://support.wellifiy.com/en-au/knowledge-hub/product-release-notes#main-content) - [January 2026](https://support.wellifiy.com/en-au/knowledge-hub/product-release-notes#january-2026) - [December 2025](https://support.wellifiy.com/en-au/knowledge-hub/product-release-notes#december-2025) - [November 2025](https://support.wellifiy.com/en-au/knowledge-hub/product-release-notes#november-2025) - [October 2025](https://support.wellifiy.com/en-au/knowledge-hub/product-release-notes#october-2025) - [September 2025](https://support.wellifiy.com/en-au/knowledge-hub/product-release-notes#september-2025) - [August 2025](https://support.wellifiy.com/en-au/knowledge-hub/product-release-notes#august-2025) - [July 2025](https://support.wellifiy.com/en-au/knowledge-hub/product-release-notes#july-2025) - [Getting Started](https://support.wellifiy.com/en-au/knowledge-hub/getting-started) - [Appointments & Booking](https://support.wellifiy.com/en-au/knowledge-hub/appointments-booking) - [Patient Groups](https://support.wellifiy.com/en-au/knowledge-hub/patient-groups) - [Forms, Assessments, & Docs](https://support.wellifiy.com/en-au/knowledge-hub/forms-assessments-docs) - [Group Programs](https://support.wellifiy.com/en-au/knowledge-hub/group-programs) - [Case Notes](https://support.wellifiy.com/en-au/knowledge-hub/case-notes) - [Messaging](https://support.wellifiy.com/en-au/knowledge-hub/messaging) - [Billing & Payments](https://support.wellifiy.com/en-au/knowledge-hub/billing-payments) - [Content Management](https://support.wellifiy.com/en-au/knowledge-hub/content-management) - [Patient Journeys](https://support.wellifiy.com/en-au/knowledge-hub/patient-journeys) - [Activities & Check-Ins](https://support.wellifiy.com/en-au/knowledge-hub/activities-check-ins) - [Troubleshooting](https://support.wellifiy.com/en-au/knowledge-hub/troubleshooting) - [Contact Us](https://support.wellifiy.com/en-au/knowledge-hub/contact-us) [![Wellifiy Logo Horizontal](https://support.wellifiy.com/hs-fs/hubfs/Wellifiy%20Logo%20Horizontal.png?width=145&height=51&name=Wellifiy%20Logo%20Horizontal.png "Wellifiy Logo Horizontal")](https://support.wellifiy.com/) [mailto:hello@wellifiy.com](mailto:hello@wellifiy.com) Copyright © 2025,